Booking built in
Customer reserves
Hartwell drop-off
Google Calendar30-minute availability
Shown when the saved customer condition is met
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Auto repair shops
Stop taking the same vehicle details over the phone.
Customers pick their year, make and model, describe the problem, choose how they will handle the visit and book a drop-off time. Your service desk starts every job with the full picture.
The counter is where a busy shop loses its morning.
Phones ring while customers stand at the counter, and every drop-off starts with the same questions: what is it doing, what car is it, can it be driven, how will you get home. Details get written on a scrap of paper and the estimate call happens late.
Today, by hand
- Asking for year, make and model on every call
- Writing symptoms on paper tickets
- Chasing customers for approval to start work
- Arranging shuttles and tows by phone
With this system
What your customer experiences
In the order your customer sees it, on any phone, in your branding.
- 1
What is it doing?
The customer picks the concern, says whether it is safe to drive and describes what they have noticed.
- 2
Which vehicle?
Year, make and model, one simple choice at a time, with mileage and a photo if they have one.
- 3
How will the visit work?
They choose drop-off, waiting or a ride, pick a time and set a repair pre-approval limit.
What happens automatically
Enabled actions run when their conditions match and the required accounts are connected. Staff alerts need a real destination and explicit activation during setup. Requests alone do not confirm bookings, payments or completed service.
Shorter drop-offs and fewer intake calls.
Time saved depends on your call volume and current process. Aura does not answer phone calls.
Customer email
Immediately after submission
Email the customer: Your Hartwell Auto Care drop-off: Year Model
When Email Address is provided
Team email
Immediately after submission
Alert the team: New drop-off:
Booking moment built in
Move the customer directly into a booked next step.
Thissystemdoesmorethancollectarequest.Thecustomercanchooseanavailableappointmentwithoutleavingtheintakeorwaitingforschedulingback-and-forth.
Scheduling is part of the workflow
The customer can reserve the next step while their request and business context are still connected.
The commercial path
Connected to the submissionThe request and scheduled time stay connected
The business receives the customer’s context with the appointment, so the team can prepare before the conversation begins.
Preview bookings are simulated. Live scheduling requires the owner’s calendar connection.
What you get
In your inbox, every time
- Concern, symptoms, mileage and photos
- Year, make and model
- Drop-off time, visit plan and estimate preference
- Repair approval limit and contact details
Use it yourself, or have us set it up
The blueprint is yours to customize. Prefer a hand? A specialist builds it with your branding, wording and connections, then walks you through it.
- Your business name, branding and photos
- Questions and wording for your services
- Customer emails and texts written in your voice
- Owner and team alerts
- Test submissions and a walkthrough
Make it yours
$99 USDone-time setup fee
Checking whether your Aura plan changes today's total…
Your system, ready in 48 hours.Or your setup fee back. In full.With Aura setup. See the 48-hour guarantee and terms.
Share your website or brand materials. An Aura-approved specialist will customize this blueprint for you, including:
- Your branding, images, and questions.
- Your workflows, including who gets notified by email or text and when.
- Customer follow-ups and appointment reminders where needed.
We configure the setup around your preferences, using the features available on your Aura plan and the services you connect.
Approve temporary build access to continue.
Sign in or create a free account before checkout.
Your blueprint copy is free and unpublished until you choose to launch it. Aura setup is optional. Plan requirements and any subscription or usage fees apply when you run the system and are separate from the setup fee.
Our setup guarantee
Your system, ready in 48 hours.Or your setup fee back. In full.
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
Questions before you launch
Does it work with my shop management software?
Submissions arrive in Aura with the full brief, and you can forward them to your team by email and text. A direct connection to your shop software depends on what it supports.
Can customers pay a deposit?
This system focuses on intake and booking. You can add a payment step for diagnostic fees or deposits if you want one.
What if the car cannot be driven?
Customers who say it needs a tow are told not to drive it, and your service desk gets a priority text to arrange the tow.
Let customers do the paperwork before they park.
Use the blueprint yourself, or have Aura configure it with your shop calendar, hours and approval limits.