17
configured tasks
Across email and text message and workspace priority
Blueprint preview
A current resident reports a maintenance issue ranging from routine to a true emergency. This is a demo; payments, bookings, and messages are simulated.
Save an editable copy for $0 and change the design, questions and workflows yourself. Or let our team customize it for you.
Done for you is US$99 one-time for this system, plus a paid AuraForms plan (Launch starts at $49/month), billed separately. Our team changes this system’s flow, supported features and automations for you. We confirm the scope before you pay, and sending a request is free.
One connected customer journey
AuraFormsguidestheexperiencebeforesubmit,keepseveryanswerorganized,thencontinueswiththerightfollow-upaftersubmission.
Guides
Captures the answers and customer context
Adapts
Changes the path based on saved rules
Continues
Runs the configured follow-up after submit
17
configured tasks
Across email and text message and workspace priority
Seconds
reply timing when conditions match
3 days
of configured follow-up
Nothing hidden behind “automation”
This is the system's starting automation. After activation, adjust the triggers, timing, recipients, and message copy to fit how your business actually works.
We received your maintenance request, Resident First Name
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, We received your Issue Category request for Resident Property Unit Unit Number. Describe the issue in detail If you are in...
Speed to lead
The client hears back in seconds, while they are still deciding.
Replaces: Writing the first reply to every enquiry
Harbourstone Property Management
Automated customer follow-up
Speed to lead
The next step lands on their phone while the request is still fresh.
Replaces: Calling back to confirm next steps
EMERGENCY: Resident Property Unit Unit Number — Resident First Name Resident Last Name
Harbourstone Property Management
Sample emailto The configured team email
Immediate-danger issue reported. Resident First Name Resident Last Name · Mobile Number · Unit Unit Number, Resident Property Category: Issue Category...
Right person, full context
Whoever handles it gets every detail before they pick up the phone.
Replaces: Forwarding details to the right person
Harbourstone Property Management
Automated team alert
Hot lead alert
Urgent requests reach a phone, even when nobody is at a desk.
Replaces: Watching the inbox for urgent requests
Best leads first
High-intent requests rise to the top of your list.
Replaces: Sorting the hot leads from the rest
Issue Category request: Resident Property Unit Unit Number
Harbourstone Property Management
Sample emailto The configured team email
New Issue Category request from Resident First Name Resident Last Name at Resident Property Unit Unit Number. Description: Describe the issue in detail...
Right person, full context
Whoever handles it gets every detail before they pick up the phone.
Replaces: Forwarding details to the right person
Maintenance brief: Resident Property Unit Unit Number
Harbourstone Property Management
Sample emailto The configured team email
Full request context for dispatch: Category: Issue Category Description: Describe the issue in detail Best contact method: Best way to reach you Access not...
Right person, full context
Whoever handles it gets every detail before they pick up the phone.
Replaces: Forwarding details to the right person
Your maintenance access window
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, your requested access window is being confirmed by the team.
Speed to lead
The client hears back in seconds, while they are still deciding.
Replaces: Writing the first reply to every enquiry
Reminder: maintenance access today
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, this is a reminder that Business Name has access scheduled today for the Issue Category issue at Resident Property Unit Unit Number...
Fewer no-shows
A timely reminder keeps the appointment on their mind.
Replaces: Reminder calls before appointments
How did the Issue Category repair go?
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, our records show the team visited Resident Property Unit Unit Number yesterday for the Issue Category issue. If anything still...
No lead goes cold
Follow-up goes out on schedule, even on your busiest week.
Replaces: Remembering to follow up
Reminder: today's maintenance visit
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, this is a reminder that Business Name has access scheduled today for the Issue Category issue at Resident Property Unit Unit Number...
Fewer no-shows
A timely reminder keeps the appointment on their mind.
Replaces: Reminder calls before appointments
How did the Issue Category repair go?
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, our records show the team visited Resident Property Unit Unit Number yesterday for the Issue Category issue. If anything still...
No lead goes cold
Follow-up goes out on schedule, even on your busiest week.
Replaces: Remembering to follow up
One more detail on your request
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, if you have additional photos or details about the Issue Category issue, reply to this email so the team can prepare before arriving.
No lead goes cold
Follow-up goes out on schedule, even on your busiest week.
Replaces: Remembering to follow up
Status update on your maintenance request
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, checking in on the Issue Category request at Resident Property Unit Unit Number.
No lead goes cold
Follow-up goes out on schedule, even on your busiest week.
Replaces: Remembering to follow up
Was the issue resolved?
Harbourstone Property Management
Sample emailto Email Address
Hi Resident First Name, has the Issue Category issue at Resident Property Unit Unit Number been fully resolved? Reply and let us know if it still needs...
No lead goes cold
Follow-up goes out on schedule, even on your busiest week.
Replaces: Remembering to follow up
The result
It watches, decides, sends, and remembers, so the business responds consistently without adding another manual process.
The system behind first contact
Aura doesn't stop when the conversation ends. It organizes what the customer shared, routes the request, completes the next step, and keeps follow-up moving, so your team can act with context.
The customer gets answers, shares the right context, and is guided to the next step.
1Submission captured
Answers and contact details become one organized record.
2Best path selected
Intent and answers determine the right next step.
3Booking step completed
The appointment request and customer context stay connected.
4Customer questions answered
Business knowledge helps customers understand the offer and next step.
5Follow-up email queued
The customer receives the right message at the right time.
Make this blueprint your own: keep what works, change any step, or add more in your workspace. Live messages, bookings, payments, and integrations remain disabled in this public demo.