Hear the nuance of customer satisfaction in their own words.
Voice Processing Active
Aura runs this business system end to end: capture intent, evaluate decisions, trigger automation, and complete next steps without manual handoffs.
Text can hide context. Voice-first feedback allows customers to speak their mind, giving your team deeper qualitative data and emotional sentiment that numbers alone can't show.
Aura can assign priority from selected answers, send a consistent or personalized follow-up, notify the right team member, and clearly flag high-priority conversations in the dashboard.
After the conversation you can
What this workflow is designed to improve for the business and its customers.
Uncover the "Why" behind ratings with detailed voice responses.
Analyze sentiment automatically with conversation insights.
Identify drop-off points with granular analytics on voice sessions.
Voice-enabled responses allow hands-free feedback completion.
AI summaries provide instant sentiment and keyword analysis.
Drop-off analytics highlight exactly where users lose interest.
Alerts trigger for negative sentiment for immediate recovery.
Give customers a clear experience while the system keeps routing, data, and follow-up connected.
Keep text and voice conversations moving without making customers wait.
Protect the information customers share across voice and text experiences.
Change the path based on intent and answers, not just a fixed sequence.
See where customers continue, complete, or leave the experience.
See how the same business outcome can support related industries.
Join trusted teams using customer conversation workflows to run real business work.
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